Accessibility Statement

Our Commitment

Intershop Go is committed to making our website and mobile app accessible to all users, including those with disabilities. We strive to follow Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards to ensure our platform is usable by everyone.

We believe that everyone should have equal access to local commerce and community businesses, regardless of their abilities or the technologies they use.

Accessibility Features

  • ✓
    Screen Reader Compatibility: Our website and app work with popular screen readers including JAWS, NVDA, VoiceOver (iOS/macOS), and TalkBack (Android)
  • ✓
    Keyboard Navigation: Full keyboard navigation support without requiring a mouse - navigate using Tab, Enter, and Arrow keys
  • ✓
    High Color Contrast: Text and background colors meet WCAG contrast ratio requirements for readability
  • ✓
    Text Resizing: Text can be resized up to 200% without loss of functionality or content
  • ✓
    Alternative Text: All images include descriptive alt text for screen readers
  • ✓
    Clear Navigation: Consistent navigation structure across all pages with clear headings and landmarks
  • ✓
    Form Labels: All form fields properly labeled for assistive technologies
  • ✓
    Focus Indicators: Clear visual indicators for keyboard focus on interactive elements

Ongoing Improvements

We continuously work to improve accessibility by:

  • Conducting regular accessibility audits and testing with assistive technologies
  • Incorporating user feedback from people with disabilities
  • Providing staff training on accessibility best practices
  • Updating content and features to meet evolving accessibility standards
  • Working with accessibility consultants and experts
  • Testing with real users who rely on assistive technologies

Feedback

We welcome feedback on the accessibility of Intershop Go. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

  • Email: Officialintershopgo@intershopgo.com
  • Response Time: We will respond within 5 business days
  • Report Barriers: Please describe any accessibility barriers you encounter, including:
    • The page or feature where you encountered the issue
    • The assistive technology you were using (if applicable)
    • A description of the problem
    • Your contact information for follow-up
  • Suggestions Welcome: We appreciate suggestions for improving accessibility

Third-Party Content

Some merchant-provided content (store descriptions, product images, product names) may not meet our accessibility standards. We encourage merchants to provide accessible content and will work with them to improve accessibility where possible.

If you encounter accessibility issues with merchant content, please contact us at Officialintershopgo@intershopgo.com and we will work with the merchant to address the issue.

Assistive Technology Compatibility

Our platform is tested with the following assistive technologies:

Screen Readers

  • JAWS (Job Access With Speech)
  • NVDA (NonVisual Desktop Access)
  • VoiceOver (iOS and macOS)
  • TalkBack (Android)

Other Assistive Tools

  • ZoomText (screen magnification)
  • Dragon NaturallySpeaking (voice control)
  • Switch Access (alternative input)
  • High contrast modes

Standards and Guidelines

We aim to conform to the following accessibility standards:

  • WCAG 2.1 Level AA: Web Content Accessibility Guidelines from W3C
  • Section 508: U.S. federal accessibility standards
  • ADA: Americans with Disabilities Act compliance
  • EN 301 549: European accessibility standard

Contact Us

For accessibility assistance or to request content in an alternative format:

Last updated: 11/14/2025

This accessibility statement is reviewed and updated regularly to reflect our ongoing commitment to accessibility.