Terms of Service

Effective date: 11/14/2025
Last updated: 11/14/2025

1. SERVICE DESCRIPTION

  • Intershop Go is a marketplace platform connecting local stores with customers in the New Orleans metropolitan area
  • We facilitate orders for PHYSICAL GOODS from LOCAL STORES (groceries, household items, and everyday essentials)
  • We provide technology only - we do not sell, transport, or deliver goods
  • Pickup-only during pilot phase (until February 20, 2026)
  • Delivery service will be available after pilot completion

2. USER ELIGIBILITY

  • Must be 18 years or older, or have parental consent
  • Must provide accurate information
  • Must comply with all applicable laws
  • Must have a valid payment method

3. ACCOUNT RESPONSIBILITIES

  • Users must keep passwords secure
  • Users are responsible for all account activity
  • Must notify us immediately of unauthorized access: Officialintershopgo@intershopgo.com
  • One account per person
  • Account sharing is prohibited

4. PROHIBITED ACTIVITIES

  • Fraud, abuse, or illegal activities
  • Ordering prohibited items (weapons, drugs, counterfeit goods, alcohol to minors)
  • Harassment or threatening behavior toward merchants or other users
  • Attempting to hack, disrupt, or reverse-engineer the platform
  • Using automated systems or bots to place orders
  • Reselling products ordered through the platform

5. PAYMENT TERMS

  • All payments processed through Stripe, Inc. (PCI-DSS Level 1 certified)
  • Customers pay: Subtotal + Tax + Platform Fee ($2 flat + 10% of subtotal)
  • Merchants receive: 100% of subtotal + tax (during pilot program)
  • Payment authorization occurs at checkout
  • Charges appear as "Intershop Go" on credit card statements
  • We do not store credit card information - all payment data handled by Stripe

6. REFUND AND RETURN POLICY

  • Refunds and returns are handled by individual merchant stores
  • Each store sets their own refund policy (shown in app before ordering)
  • Contact the store directly through the app for refund requests
  • Platform fee ($2 + 10%) is non-refundable
  • Disputed charges: Officialintershopgo@intershopgo.com
  • See our Refund Policy for complete details

7. DELIVERY TERMS

  • Pickup-only during pilot phase (until February 20, 2026)
  • Delivery service will be available after pilot completion
  • Customers must pick up orders at merchant's physical store location
  • Pickup instructions provided in order confirmation email and push notification
  • Orders not picked up within 24 hours may be canceled by the merchant

8. MERCHANT RESPONSIBILITIES

  • Accurate product information and pricing
  • Order fulfillment within agreed timeframe
  • Customer service for their products
  • Compliance with health, safety, and food-handling regulations
  • Maintaining valid business licenses and insurance

9. PLATFORM LIABILITY LIMITATIONS

  • We are a marketplace, not the seller
  • Merchants are responsible for product quality, safety, and accuracy
  • We are not liable for merchant actions, product defects, or food safety issues
  • Maximum liability: $500 or 3 months of fees (whichever is less)
  • No liability for third-party service failures (Stripe, Supabase, Firebase outages)
  • No liability for user-generated content or merchant conduct
  • Platform provided "AS IS" without warranties of any kind

10. DISPUTE RESOLUTION

  • Disputes resolved through binding arbitration in Orleans Parish, Louisiana
  • Governed by Louisiana state law
  • Class action waiver applies
  • Good-faith mediation required before litigation
  • Arbitration conducted under American Arbitration Association (AAA) rules
  • Each party bears their own legal costs

11. INTELLECTUAL PROPERTY

  • Platform owns all technology, trademarks, and content
  • Users grant license to use their content (reviews, photos) for platform operations
  • Merchants grant license to use store name, logo, and product images for listings
  • Unauthorized use of platform content is prohibited
  • DMCA takedown requests: Officialintershopgo@intershopgo.com

12. TERMINATION

  • We can suspend or terminate accounts for violations of these terms
  • Users can delete accounts anytime via Officialintershopgo@intershopgo.com
  • Pending orders must be fulfilled after termination
  • Data retention per our Privacy Policy
  • No refunds for platform fees upon termination

13. PILOT PROGRAM

  • Pilot runs until February 20, 2026
  • Platform fees waived for merchants during pilot
  • Pickup-only service during pilot phase
  • Terms may change after pilot completion with 30 days notice
  • Service area limited to New Orleans metropolitan area during pilot

14. CHANGES TO TERMS

  • We may update these terms at any time
  • Users will be notified of material changes via email or app notification
  • Continued use after changes constitutes acceptance
  • 30 days notice provided for significant changes

15. GOVERNING LAW

  • Louisiana state law applies
  • Disputes resolved in Orleans Parish, Louisiana
  • Federal law applies where applicable

16. CONTACT

Legal matters: Officialintershopgo@intershopgo.com
General support: Officialintershopgo@intershopgo.com
Business address: [Your LLC registered address]