1. ACCEPTANCE OF TERMS

By accessing, downloading, installing, or using the Intershop Go mobile application and related services (collectively, the "Service"), you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and all applicable laws and regulations.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.

Your continued use of the Service constitutes acceptance of these Terms as they may be modified from time to time.

SERVICE AREA: The Service is currently offered only to customers physically located within the State of Louisiana. We verify this both on your device (GPS) and independently on our servers (IP-based location) at the time of any payment-related action. We may block, cancel, or refuse to process any order or account activity that we determine, in our sole discretion, originates from outside our current service area, regardless of your billing or account address.

2. DEFINITIONS

"Intershop Go," "we," "us," or "our" refers to INTERSHOP GO LLC, a limited liability company.

"Service" means the Intershop Go mobile application, website, and all related services, features, content, and functionality.

"Shopper" or "Customer" means any person who accesses or uses the Service to browse participating stores and place delivery orders.

"Store" or "Store Owner" means a local grocery or international market that has agreed to participate in the Service. Intershop Go creates and maintains each Store's profile and item catalog on the app, with that Store's consent, as described in Section 4. A Store Owner account, where one exists for a given Store, may be used by that Store's authorized representative to view orders, manage a curated subset of that Store's item listings and prices, and handle refund requests, subject to these Terms.

"Driver" means a person engaged by Intershop Go to purchase items on a Shopper's behalf at a participating Store and deliver those items to the Shopper. Unless we tell you otherwise in writing, Drivers are independent contractors, not employees, agents, or representatives of Intershop Go, and Drivers do not have authority to bind Intershop Go beyond what is described in these Terms.

"Order" means a request placed by a Shopper for items from a single participating Store's curated catalog, to be purchased by a Driver and delivered on the Store's next scheduled Delivery Day, within the Shopper's selected Delivery Time Preference.

"Delivery Day" means a day of the week on which a participating Store has scheduled recurring deliveries. An Order may be placed at any time the Store is shown as open in the app, and is fulfilled on that Store's next Delivery Day following the date the Order was placed — even if the Order is placed on a day that is itself a Delivery Day, in which case it is still fulfilled on the following Delivery Day, not the same day, so that delivery routes can be planned in advance. The Service does not currently offer on-demand or immediate ("ASAP") delivery.

"Delivery Time Preference" means the morning, early afternoon, or late afternoon window you select at checkout for when you would like to receive your delivery on its scheduled Delivery Day. It reflects your preference to help us plan delivery routes and is not a guaranteed delivery time.

"Payment Hold" or "Authorization Hold" means a temporary hold placed on your payment method at the time you place an Order, reserving funds for the estimated Order total. A hold is not a charge.

"Capture" means the point at which your payment method is actually charged — after your Driver has shopped for and finalized your Order — for the final Order amount, which may differ from the amount originally held as described in Section 6.

"Curated Catalog" means the limited selection of a Store's items (typically its most popular items) that Intershop Go has added to the Store's profile on the app, as opposed to that Store's complete, real-world inventory.

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1 Minimum Age for Account Creation

You must be at least 18 years of age (the age of majority in Louisiana) to create an account or use any part of the Service, including browsing Stores, viewing items, saving a payment method, and placing an Order. The Service is not directed to, and is not intended for use by, anyone under 18.

We may require age verification (such as date of birth during registration) and reserve the right to block access or request additional proof of age for any account. Providing false age information may result in immediate account termination.

WE RESERVE THE RIGHT TO REQUEST PROOF OF AGE AT ANY TIME. FAILURE TO PROVIDE SUCH PROOF MAY RESULT IN ACCOUNT SUSPENSION OR TERMINATION.

3.2 Account Types

The Service supports the following account types: Shopper, Store Owner, Driver, and accounts that combine the Store Owner and Shopper roles. Store Owner and Driver access is not available through open, self-service registration — it is granted by Intershop Go after we have separately arranged with the Store or the individual to participate in the Service.

3.3 Account Creation

To access the Service, you must create an account by providing accurate, current, and complete information, including a valid email address, first and last name, date of birth, and a secure password.

3.4 Account Security

You are solely responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Immediately notifying us of any unauthorized access or security breach

WE ARE NOT LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO PROTECT YOUR ACCOUNT INFORMATION.

3.5 Account Accuracy

You agree to provide truthful, accurate, and complete information and to update such information to maintain its accuracy. Providing false information, including false age information, may result in immediate account termination.

4. DESCRIPTION OF SERVICE

4.1 What Intershop Go Is

Intershop Go is a concierge personal-shopping and delivery service. Rather than operating a self-service marketplace where Stores manage their own online storefronts and payment accounts, Intershop Go itself:

arranges with each participating Store for that Store to appear on the app, with the Store's consent;
creates and populates each Store's profile with a Curated Catalog of that Store's items (a subset of the Store's actual inventory, not the Store's complete, real-time inventory);
accepts and processes your Order and payment directly, as described in Section 6; and
has a Driver physically go to the Store, purchase your items using company funds (the same way any walk-in customer would pay), and deliver them to you.

INTERSHOP GO IS THE MERCHANT OF RECORD FOR EVERY ORDER. When you place an Order, you are transacting with Intershop Go, not directly with the Store. Intershop Go, in turn, purchases the physical items from the Store as part of fulfilling your Order.

4.2 What Intershop Go Is Not

INTERSHOP GO IS NOT:

A manufacturer, grower, packager, or preparer of any item available through the Service
A guarantor of the quality, freshness, safety, legality, or availability of any Store's products
A food service establishment
An employer of Drivers (unless we notify you otherwise)
Responsible for a Store's compliance with applicable laws, licensing, or regulations governing its own operations

INTERSHOP GO DOES NOT GUARANTEE that any item in a Store's Curated Catalog is currently in stock, priced identically to the item's current shelf price, or available in the exact form, brand, or packaging shown in the app. See Section 6.6 (Pricing) and Section 6.7 (Substitutions and Order Adjustments) for how we handle these realities.

4.3 No Age-Restricted Items

The Service does not offer alcohol, tobacco, vaping products, or other age-restricted items for purchase or delivery. If any such item is ever listed on the Service in error, its availability does not constitute an offer to sell it, and we reserve the right to cancel any order containing it without liability.

4.4 In-Store Pickup

In-store pickup is not currently offered through the Service. All Orders are fulfilled by delivery. We may enable pickup as an order type in the future at our sole discretion, at which point pickup-specific terms (including different payment timing) may apply and will be disclosed to you in the app.

5. STORE PARTICIPATION

5.1 How Stores Are Added

Stores do not self-register or independently manage a payment account through the Service. Intershop Go obtains a Store's consent to participate, then creates that Store's profile and Curated Catalog. Where a Store Owner account exists for a participating Store, its authorized user may, subject to our oversight, add or edit item listings and prices for that Store's Curated Catalog, view Orders placed for that Store, and manage refund requests relating to that Store.

5.2 Stores Are Not Parties to Your Order

Because Intershop Go is the merchant of record, your contract for the purchase of items is with Intershop Go, not with the Store. Stores are not employees or agents of Intershop Go, and Intershop Go does not control a Store's inventory management, food handling, licensing, or general business operations. Intershop Go is not responsible for a Store's negligence, illegal conduct, or violations of law that occur independently of the fulfillment of your Order.

5.3 How Stores Are Paid

Stores are paid the ordinary way any in-person customer pays: your Driver purchases the items in-store, in person, using company funds, at the time of purchase. There is no per-order payout, revenue split, or payment account relationship between a Store and any Shopper through the Service.

6. ORDERING, PAYMENT, AND DELIVERY

6.1 Delivery Days and Scheduling

You may place an Order at any time a participating Store is shown as open in the app. Rather than being delivered the same day, your Order is fulfilled on that Store's next scheduled Delivery Day — the next day of the week on which the Store has recurring deliveries, following the day you placed your Order. This is true even if you place your Order on a day that is itself a Delivery Day: it will still be fulfilled on the Store's following Delivery Day, not the same day, so that we can plan delivery routes in advance. The scheduled delivery date is shown to you at checkout before you place your Order.

At checkout, you also select a Delivery Time Preference (morning, early afternoon, or late afternoon) for when you would like to receive your delivery on that date. This is a preference to help us plan routes efficiently, not a guaranteed delivery time. Because we do not know in advance which Driver will accept your Order, we cannot share a Driver's contact information until an Order is accepted; once a Driver accepts your Order, they may contact you directly to coordinate delivery specifics.

The Service does not currently support on-demand or immediate delivery. Delivery Day availability is subject to change without notice, and we do not guarantee that a particular Delivery Day will remain available or that your Order will be fulfilled on the date originally shown at checkout.

6.2 Payment Authorization and Capture

By placing an Order, you authorize Intershop Go to place a Payment Hold on your selected payment method for the estimated total of your Order (subtotal, applicable taxes, and any fees or tip disclosed to you at checkout). This hold is not a charge.

Your payment method is charged only when your Driver has finished shopping and finalized your Order (Capture). The captured amount may differ from the amount originally held, because Drivers may adjust Orders as described in Section 6.7. If the final amount exceeds the original hold, we may seek additional authorization from your payment method or place a supplemental charge; a single Order may therefore correspond to more than one Stripe transaction.

If your Order is cancelled before a Driver finalizes it, any Payment Hold is released and no charge occurs, though your bank or card issuer may take additional time (in some cases up to several business days) to reflect the release on your statement. INTERSHOP GO IS NOT RESPONSIBLE FOR YOUR BANK'S OR CARD ISSUER'S PROCESSING TIMES.

6.3 Payment Processor

All payments are processed through Stripe. Intershop Go is the merchant of record on your Stripe transaction. Intershop Go does not store your full card number or CVV; we retain only limited reference identifiers provided by Stripe (such as a customer ID and payment method ID) necessary to process and manage your Orders.

6.4 Fees

Orders are subject to a service and transaction fee and, where applicable, a delivery fee and any optional tip, each of which is disclosed to you in the app before you place your Order. Fees are subject to change; the fees shown to you at checkout for a specific Order are the fees that apply to that Order.

6.5 Tips

Any tip you add at checkout is intended for your Driver. Tips are non-refundable once your Order has been finalized and delivered, except where we determine, in our discretion, that a refund is appropriate.

6.6 Pricing

Item prices shown in the app are entered and maintained by each Store (through its authorized Store Owner account) in Intershop Go's own system. The Service is not connected to any Store's point-of-sale or live inventory system. This means the price shown in the app for an item may or may not match that item's actual, current shelf price at the Store at the time your Driver purchases it.

THE PRICE DISPLAYED TO YOU AND CHARGED FOR YOUR ORDER IS THE PRICE YOU AGREED TO WHEN YOU PLACED THE ORDER. It is recalculated at the time of your Order from the price then on file — never from a price you or any other Shopper supplies — and it is not adjusted after the fact to match the Store's shelf price on the day your Driver shops, whether the shelf price at that time turns out to be higher or lower. Any difference between the price your Driver actually pays at the Store and the price you were charged is absorbed by Intershop Go. You will not be charged an additional amount, nor are you entitled to a refund of the difference, based solely on a mismatch between the app's displayed price and the Store's in-person shelf price.

Because prices are not guaranteed to match real-time in-store pricing, and are not guaranteed to match what a walk-in customer at the Store would pay on any given day, you should not rely on the app as a real-time price-comparison tool.

6.7 Substitutions and Order Adjustments

By placing an Order, you authorize your assigned Driver to make the following adjustments to your Order, before your payment is captured, without obtaining your separate approval for each change:

(a) reducing the quantity of, or removing, an item that is unavailable or out of stock at the time of shopping;

(b) applying a limited manual price adjustment, within the bounds and subject to the safeguards described in the app, together with a stated reason for the adjustment; and

You will be charged only the final, adjusted Order amount at Capture, and you may review your final receipt, including any adjustments and the reasons given for them, in your order history after delivery. If you are dissatisfied with a substitution or adjustment, contact us at officialintershopgo@intershopgo.com within the timeframe described in Section 6.9 to request a refund review.

6.8 Delivery Address and Availability to Receive Delivery

You are solely responsible for providing an accurate, complete, and accessible delivery address. Intershop Go and its Drivers are not liable for failed, delayed, or misdirected deliveries resulting from inaccurate address information you provide. You are responsible for being reasonably available to receive your delivery on the scheduled Delivery Day, within your selected Delivery Time Preference; if a Driver is unable to complete delivery due to your unavailability or an inaccessible delivery location, the Order will be treated as delivered and no refund will be issued on that basis alone.

6.9 Order Issues and Refunds

If items are missing, damaged, or otherwise incorrect upon delivery, contact us at officialintershopgo@intershopgo.com within 48 hours of delivery. We forward your complaint to the Store that fulfilled your Order, and the Store's assessment of what happened (for example, whether an item was actually out of stock or a substitution was reasonable) generally determines whether a refund is granted. Because Intershop Go — not the Store — is the merchant of record and actually holds your payment, any approved refund is issued by Intershop Go through Stripe; the Store does not refund you directly.

We reserve the right to independently review, and where necessary override, a Store's determination on a refund request, including where we believe it necessary to comply with card network rules, respond to a payment dispute, or otherwise resolve the matter appropriately. Service and transaction fees are generally non-refundable once an Order has been placed; delivery fees and tips are generally non-refundable once your Order has been finalized and delivered. Payment disputes may also be raised directly with Stripe or your card issuer; chargebacks may result in account suspension or termination.

6.10 Order Cancellation

You may cancel an Order at any time before a Driver has finalized (Captured) it. Once your Order has been finalized and payment captured, it cannot be cancelled, though you may still contact us about issues under Section 6.9.

7. DRIVERS

7.1 Status

Unless we notify you otherwise in writing, Drivers are independent contractors, not employees, agents, or representatives of Intershop Go. Intershop Go does not control the specific manner in which a Driver performs delivery services, subject to the shopping and adjustment parameters described in Section 6.7.

7.2 No Liability for Driver Conduct

INTERSHOP GO IS NOT LIABLE FOR:

Driver conduct, behavior, or communication with Shoppers
Damage to items during transit or delivery
Late, failed, missed, or incomplete deliveries
Accidents, injuries, or property damage occurring during delivery
Theft, tampering, or mishandling of Orders by Drivers
A Driver's violation of traffic laws or regulations

7.3 Screening

Intershop Go may, but is not obligated to, conduct background checks or other screening of Drivers. Any screening performed is not a guarantee of a Driver's safety, reliability, or trustworthiness.

7.4 Handling and Transit Conditions

Intershop Go does not directly supervise the handling, storage, or transport conditions of items during delivery. Intershop Go makes no warranties regarding temperature control or product integrity during delivery, and is not liable for spoilage, damage, or deterioration of products that may occur in transit.

8. PROHIBITED USES AND CONDUCT

You agree NOT to use the Service to:

8.1 Illegal Activities

Violate any local, state, national, or international law or regulation
Engage in any unlawful, fraudulent, or deceptive practices
Facilitate money laundering or other criminal activity

8.2 Harmful Conduct

Harass, abuse, threaten, defame, or intimidate other Users or Drivers
Discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
Post or transmit harmful, offensive, or inappropriate content
Impersonate any person or entity

8.3 Platform Abuse

Attempt to gain unauthorized access to the Service or other Users' accounts
Interfere with or disrupt the Service's operation or servers
Use automated systems (bots, scrapers) without authorization
Reverse engineer, decompile, or attempt to extract source code
Circumvent security measures or access restrictions, including our Louisiana-only service area restriction
Engage in SQL injection, XSS attacks, or other malicious activities

8.4 Intellectual Property Violations

Infringe upon our intellectual property rights or those of others
Upload content you do not have the right to use
Remove or alter copyright notices, trademarks, or proprietary markings

VIOLATION OF THESE PROHIBITIONS MAY RESULT IN IMMEDIATE ACCOUNT TERMINATION, LEGAL ACTION, AND REPORTING TO LAW ENFORCEMENT.

9. CONTENT AND INTELLECTUAL PROPERTY

9.1 User-Generated Content

You retain ownership of content you upload (such as reviews) but grant Intershop Go a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, display, and distribute your content for operating and promoting the Service.

9.2 Content Responsibility

You are solely responsible for the accuracy, legality, and appropriateness of your content and for ensuring you have the rights to upload and share it.

9.3 Content Removal

We reserve the right to remove any content that violates these Terms, infringes intellectual property rights, is illegal or harmful, or that we deem inappropriate in our sole discretion.

9.4 Intershop Go Intellectual Property

All Service elements (design, code, logos, trademarks, features) are owned by Intershop Go or our licensors and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or create derivative works from the Service, use our trademarks without written permission, or remove proprietary notices.

10. THIRD-PARTY SERVICES AND LINKS

10.1 Third-Party Integration

The Service integrates with third-party services including Stripe (payment processing), Supabase (database, authentication, and hosting), Expo's push notification service, ipapi.co (server-side location verification), OCR.space (used by Store Owners to scan item information), imgbb (image hosting for item and store photos), and images.weserv.nl (resizes item and store photos for faster loading).

10.2 Third-Party Terms

You are not accepting any third party's terms of service through these Terms. You must review and accept a third party's own terms directly when using their services. Intershop Go does not control, endorse, or assume responsibility for third-party services, and any dispute with a third-party service must be resolved directly with that provider.

10.3 External Links

The Service may contain links to external websites. We do not endorse, control, or assume responsibility for third-party content or practices. ACCESSING THIRD-PARTY SERVICES OR LINKS IS AT YOUR OWN RISK.

11. DISCLAIMERS AND LIMITATIONS OF LIABILITY

11.1 "AS IS" and "AS AVAILABLE" Basis

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY, RELIABILITY, OR COMPLETENESS.

11.2 No Guarantee of Results

WE DO NOT GUARANTEE: successful or timely fulfillment of any Order; the quality, safety, legality, or current availability of any item; that displayed prices match a Store's real-time shelf prices; that a Driver will be available to accept any given Order; or the accuracy of information provided by Stores or other Users.

11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTERSHOP GO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
PERSONAL INJURY OR PROPERTY DAMAGE
FOOD POISONING, ALLERGIC REACTIONS, OR HEALTH ISSUES
PRODUCT DEFECTS, CONTAMINATION, OR SAFETY VIOLATIONS AT ANY STORE
FRAUDULENT OR CRIMINAL CONDUCT BY USERS, DRIVERS, OR STORES
PAYMENT PROCESSING ERRORS OR FINANCIAL LOSSES
DATA BREACHES OR UNAUTHORIZED ACCESS
SERVICE INTERRUPTIONS OR TECHNICAL FAILURES
LATE, FAILED, MISSED, OR INCOMPLETE DELIVERIES
DAMAGE TO ITEMS DURING DELIVERY OR TRANSIT
DRIVER CONDUCT, NEGLIGENCE, OR RECKLESSNESS
DISCREPANCIES BETWEEN A DISPLAYED APP PRICE AND A STORE'S ACTUAL SHELF PRICE
SUBSTITUTIONS OR ADJUSTMENTS MADE BY A DRIVER IN ACCORDANCE WITH SECTION 6.7
DELAYS IN THE RELEASE OF AUTHORIZATION HOLDS BY BANKS OR CARD ISSUERS
INABILITY TO FIND A DRIVER FOR A DELIVERY ORDER
INACCURATE DELIVERY ADDRESSES PROVIDED BY SHOPPERS

WHETHER ARISING FROM CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.4 Maximum Liability Cap

IN NO EVENT SHALL INTERSHOP GO'S TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) $100 USD, OR (B) THE AMOUNT YOU PAID TO INTERSHOP GO IN THE 12 MONTHS PRECEDING THE CLAIM.

11.5 User Responsibility

YOU ACKNOWLEDGE THAT you use the Service at your own risk, you are responsible for inspecting delivered items for quality, safety, and suitability, and you must comply with all applicable laws.

12. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Intershop Go, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including attorney's fees) arising from: your use or misuse of the Service; your violation of these Terms or any law; your violation of third-party rights; your content or conduct; any personal injury, property damage, or product-related claim arising from items you order; and any dispute arising from a substitution or Order adjustment made in accordance with Section 6.7.

THIS INDEMNIFICATION OBLIGATION SURVIVES TERMINATION OF THESE TERMS.

13. DISPUTE RESOLUTION AND ARBITRATION

13.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us at officialintershopgo@intershopgo.com to attempt informal resolution.

13.2 Binding Arbitration

ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED BY BINDING ARBITRATION administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with one arbitrator, conducted in Louisiana, and governed by the Federal Arbitration Act. Each party bears its own costs and fees. The arbitrator's decision is final and binding, and judgment may be entered in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AGREE TO ARBITRATE DISPUTES ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS.

13.4 Exceptions

Either party may seek injunctive relief in court for intellectual property infringement, unauthorized access or data breaches, or violations requiring immediate action.

13.5 Opt-Out

You may opt out of arbitration by sending written notice to officialintershopgo@intershopgo.com within 30 days of first accepting these Terms.

14. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of Louisiana, without regard to conflict-of-law principles. For disputes not subject to arbitration, you consent to the exclusive jurisdiction of courts located in Louisiana.

15. TERMINATION

15.1 Termination by You

You may terminate your account at any time through the in-app account deletion feature or by contacting support. Account deletion is permanent: it removes your reviews, refund requests, Order history and related records, any Store and item data you own, and your account itself, and cannot be undone. See our Privacy Policy for more detail on what deletion does and does not remove.

15.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice or liability, for violation of these Terms, fraudulent or illegal activity, abuse of the platform or other Users, chargebacks, inactivity, or at our sole discretion.

15.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. Outstanding obligations (including indemnification) survive termination, as do the sections of these Terms that by their nature should survive.

16. DATA PRIVACY AND SECURITY

Our collection and use of personal information is governed by our Privacy Policy, incorporated into these Terms by reference. While we implement reasonable security measures, WE CANNOT GUARANTEE ABSOLUTE SECURITY. You acknowledge that internet transmission is never completely secure and that you use the Service at your own risk.

17. MODIFICATIONS TO TERMS

We may modify these Terms at any time. We will notify you of material changes by posting updated Terms in the app, and/or by email or in-app notification, and by updating the "Last Updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

18. FORCE MAJEURE

Intershop Go is not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, civil unrest, government actions, internet or telecommunications failures, power outages, third-party service provider failures, cyberattacks, unavailability of Drivers, vehicle breakdowns, or weather-related delivery delays.

19. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

20. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and Intershop Go regarding the Service and supersede all prior agreements, understandings, and communications.

21. NO WAIVER

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it in the future.

22. ASSIGNMENT

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to any affiliate, successor, or acquirer without restriction.

23. SURVIVAL

Provisions that by their nature should survive termination shall survive, including disclaimers, limitations of liability, indemnification, dispute resolution, governing law, and intellectual property rights.

24. ELECTRONIC COMMUNICATIONS

By using the Service, you consent to receive electronic communications from us, including emails, push notifications, and in-app messages. You agree that such communications satisfy any legal requirement for written notice.

25. EXPORT COMPLIANCE

You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in a country subject to U.S. embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. government prohibited or restricted party list.

26. ACCESSIBILITY

We strive to make the Service accessible to all users. If you encounter accessibility barriers, please contact us at officialintershopgo@intershopgo.com.

27. FEEDBACK AND SUGGESTIONS

Any feedback, suggestions, or ideas you provide regarding the Service become our property. We may use such feedback without obligation or compensation to you.

28. CONTACT INFORMATION

For questions, concerns, or notices regarding these Terms, contact us:

INTERSHOP GO LLC

Email: officialintershopgo@intershopgo.com

29. ACKNOWLEDGMENT

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. YOU FURTHER ACKNOWLEDGE THAT:

Intershop Go, not the Store, is the merchant of record for your Order
Displayed prices may not match a Store's real-time shelf prices, and the displayed price is the price you agreed to pay
Drivers may adjust or substitute items in your Order before payment is captured, as described in Section 6.7
You use the Service at your own risk, and Intershop Go's liability is limited as described herein
Disputes are subject to binding arbitration, and you waive the right to participate in class actions

Last Updated: August 11, 2026
Effective Date: July 17, 2026