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Account & Data Deletion

You can delete your Intershop Go account at any time, either directly in the app (Profile → Settings → Delete Account) or by emailing officialintershopgo@intershopgo.com with the subject line "Account Deletion Request" from the email address on your account.

Account deletion is permanent and cannot be undone. It removes your reviews, refund requests, order history and related records, any stores and items you own, rate-limit records, and your account itself from our application database.

Financial and transaction records associated with your payments are separately retained by Stripe, our payment processor, under Stripe's own retention practices and applicable law (including tax, accounting, and financial recordkeeping requirements) — this is outside our control and isn't removed by an account deletion request. Routine database backups are not immediately purged when you delete your account, but are no longer used for any ongoing purpose after your request and are cycled out over time in the normal course of our backup practices.

If you'd like to request deletion of specific data without deleting your entire account, email us at the address above describing what you'd like removed, and we'll handle it manually on a case-by-case basis.