Get in Touch
Contact Us
We respond to all inquiries within 24–48 hours during business hours.
Email Support
Get in Touch
All inquiries are handled through a single support address to ensure your message is received and processed efficiently.
Business
Intershop Go LLC
Support Hours
Monday–Friday, 9 AM – 6 PM Central Time
Include in Your Email
- →Your name and account information (if applicable)
- →Order number for order-related inquiries
- →A clear description of your issue or question
- →Screenshots or details that help us understand the problem
Response time: within 24–48 hours on business days
Categories
What Can We Help With?
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General Questions
Questions about our service, features, or how to get started.
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Merchant Inquiries
Interested in joining as a merchant or questions about selling on the platform.
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Technical Support
App issues, bugs, or technical problems with our service.
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Privacy & Security
Data privacy concerns, security issues, or GDPR/CCPA inquiries.
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Legal Matters
Legal inquiries, terms of service, or copyright concerns.
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Press & Media
Media inquiries, partnerships, or business development opportunities.
Resources
Before You Reach Out
Help Center
For Merchants
In-App Support
- Settings → Help & Support
- Report technical issues directly