How It Works
For Customers
Download App
Get Intershop Go from Apple App Store or Google Play Store
Browse Stores
Explore local stores and products in the New Orleans area
Add to Cart
Select items from one store at a time
Pay Securely
Complete payment through Stripe with your credit or debit card
Get Confirmation
Receive order confirmation via email and push notification
Pick Up
Collect your order at the store location at your scheduled time
For Merchants
Apply
Submit application with business information
Onboard
Set up Stripe Connect account (we'll guide you)
List Products
Add store and product inventory through merchant dashboard
Receive Orders
Get notified when customers place orders
Fulfill Orders
Prepare orders and notify customers when ready
Get Paid
Automatic payouts to your bank via Stripe (weekly or bi-weekly)
Frequently Asked Questions
How do payments work?
All payments are processed securely by Stripe, a PCI-DSS Level 1 certified payment processor. We never see or store your credit card information. Payments use 256-bit SSL/TLS encryption.
What is the platform fee?
Customers pay a platform fee of $2 flat + 10% of the subtotal. During the pilot program (until February 20, 2026), merchants pay no fees and receive 100% of the subtotal + tax.
How do refunds work?
Refunds and returns are handled by individual merchant stores according to their policies. Contact the store directly through the app for refund requests. The platform fee is non-refundable.
Is my payment information secure?
Yes. All payments are processed through Stripe with bank-level 256-bit SSL/TLS encryption. We are PCI-DSS compliant and never store credit card data on our servers.
Can I order from multiple stores?
Yes, but you must checkout one store at a time. Each store is a separate order with its own pickup time and location.
When will delivery be available?
Delivery service will be available after the pilot program ends on February 20, 2026. Currently, all orders are pickup-only.
How do I delete my account?
Contact Officialintershopgo@intershopgo.com to request account deletion. Your data will be permanently deleted within 30 days per our Privacy Policy.
What areas do you serve?
Currently serving the New Orleans metropolitan area during our pilot program.