The Process
How It Works
From download to delivery — everything you need to know about using Intershop Go.
Shoppers
For Customers
Download the App
Get Intershop Go free from the Apple App Store or Google Play.
Browse Stores
Explore participating local and international grocery stores in the New Orleans area.
Add to Cart
Select items from one store at a time and add them to your cart.
Choose a Delivery Time
Pick a delivery time preference (morning, early afternoon, or late afternoon), then pay securely through Stripe.
Get Confirmation
Receive order confirmation and updates via push notification.
Get It Delivered
Your order is scheduled for the store's next delivery day — Thursday, Saturday, or Sunday — and a Driver brings it to you.
Store Owners
For Local Stores
Reach Out
Tell us about your store — no application form, no technical setup required on your end.
We Curate Your Catalog
With your consent, our team adds a curated selection of your most popular items to the app.
Your Store Goes Live
Customers can now browse and order your items in the Intershop Go app.
We Get the Order
A Driver shops your store in-person for the order — just like a regular walk-in customer.
You Get Paid In Person
You're paid the normal way, on the spot, with a company card — no Stripe account, no invoicing.
We Deliver It
Our Driver delivers the order to the customer. You never have to manage delivery logistics yourself.
FAQ
Frequently Asked Questions
How do payments work?
All payments are processed securely by Stripe, a PCI-DSS Level 1 certified payment processor. We never see or store your credit card information. Payments use 256-bit SSL/TLS encryption.
What does it cost?
Orders include a service & transaction fee ($2 flat + 10% of the subtotal) and a delivery fee. Your very first order is automatically exempt from both — no delivery fee, no service fee, no promo code needed.
When do deliveries happen?
Deliveries run every Thursday, Saturday, and Sunday. You can place an order any time a store is shown as open in the app, and it's scheduled for that store's next active delivery day, based on the delivery time preference you choose at checkout.
How do refunds work?
Since Intershop Go is the merchant of record for every order, refund requests go through us directly, not the individual store. See our Refund Policy or contact us through the app or by email.
Is my payment information secure?
Yes. All payments are processed through Stripe with bank-level 256-bit SSL/TLS encryption. We are PCI-DSS compliant and never store credit card data on our servers.
Can I order from multiple stores?
Yes, but you must checkout one store at a time. Each store is a separate order with its own delivery schedule.
How do I delete my account?
You can delete your account directly in the app (Profile → Settings → Delete Account) or by emailing officialintershopgo@intershopgo.com with the subject "Account Deletion Request." This is a permanent deletion, not a deactivation.
What areas do you serve?
We currently serve the New Orleans metropolitan area. Our service is limited to customers and delivery addresses physically located within the State of Louisiana, verified at checkout.
Ready to Get Started?
Download the app and start shopping local today.